Hi Guys. Pulling what little hair I have left !
Decided to purchase a good, safe, reliable car for my wife's 60th birthday. Found anX1 XDrive with all the extras she fancied from a BMW Dealer. It had 19000 miles on the clock and full service history.
Weve had the car for 3 years. Current mileage 29000. Paid for 2 year extended warranty and the car has been serviced by BMW (only) as required. When moving away from a standstill at low speed revs drop and then jerk as 2nd gear engages. Occasionally at higher gears too. Sometimes Drivetrain warning comes on and advice says we can carry on driving and make an appointment with service partner. Made appointment which took a month to get. Took car in. After over a week we were advised that Gearbox oil needed checking at a cost of £260 plus parts but that O rings were on backorder from Germany.. Over a week later we were told that the transmission oil level was fine, but transmission needed replacement at a cost of about £9000.00 !
We asked the BMW service agent to contact BMW and make a claim for a new gearbox. Initially the response from BMW was rejected outright citing 'Age and Mileage'. A week later BMW offered to contribute 60% of the transmission cost (not labour). We rejected this offer outright. Seems that we need to dig our heels in and argue what it seems is a perfectly reasonable request.
Service Manager indicated that they had exhausted their ability to pursue this further. We paid £460 odd (under protest) for the investigation works and took the car away after almost a month at the Service Centre ( No courtesy car available)..
We believe that BMW should cover the Full cost of replacement, including investigation work and labour. The transmission is a major component. It appears from some research that the transmission should last 300,000 miles! Its an Aisin unit. Report from Service agent confirms that the car has been serviced and maintained by BMW since new.
We are investigating how best to pursue this. Car Club; Forums;Social media; The Press; Motoring journalists or Motoring organisations; The Motoring Ombudsman; Consumer Protection organisations; Legal action; Expert witness, etc
Very dissappointed with BMW's attitude so far. Service agent has been very pleasant, but very slow. No Courtesy car availability is also not good. Wife's been using my car, and I've been using Ubers or public transport.
The BMW call centre agent appears to be unable to escalate this. We have not been able to speak to anyone at BMW Technical, nor a 'Manager".
Not looking for anything more than for BMW to repair or replace the faulty transmission entirely at their cost and re-imbursement for the 'investigative work' cost which is directly related to the failed transmission.
We're not at all happy driving the car in its current state. It feels like it could break down at any moment, constant warning messages and jerking when changing gears is extremely disconcerting for my wife and the toddlers she cares for and collects from day care.
By the way, this is the 5th BMW we've owned. Never had any issues like this in the past nor the need to make nor escalate a complaint.
Any advice gratefully received.
Decided to purchase a good, safe, reliable car for my wife's 60th birthday. Found anX1 XDrive with all the extras she fancied from a BMW Dealer. It had 19000 miles on the clock and full service history.
Weve had the car for 3 years. Current mileage 29000. Paid for 2 year extended warranty and the car has been serviced by BMW (only) as required. When moving away from a standstill at low speed revs drop and then jerk as 2nd gear engages. Occasionally at higher gears too. Sometimes Drivetrain warning comes on and advice says we can carry on driving and make an appointment with service partner. Made appointment which took a month to get. Took car in. After over a week we were advised that Gearbox oil needed checking at a cost of £260 plus parts but that O rings were on backorder from Germany.. Over a week later we were told that the transmission oil level was fine, but transmission needed replacement at a cost of about £9000.00 !
We asked the BMW service agent to contact BMW and make a claim for a new gearbox. Initially the response from BMW was rejected outright citing 'Age and Mileage'. A week later BMW offered to contribute 60% of the transmission cost (not labour). We rejected this offer outright. Seems that we need to dig our heels in and argue what it seems is a perfectly reasonable request.
Service Manager indicated that they had exhausted their ability to pursue this further. We paid £460 odd (under protest) for the investigation works and took the car away after almost a month at the Service Centre ( No courtesy car available)..
We believe that BMW should cover the Full cost of replacement, including investigation work and labour. The transmission is a major component. It appears from some research that the transmission should last 300,000 miles! Its an Aisin unit. Report from Service agent confirms that the car has been serviced and maintained by BMW since new.
We are investigating how best to pursue this. Car Club; Forums;Social media; The Press; Motoring journalists or Motoring organisations; The Motoring Ombudsman; Consumer Protection organisations; Legal action; Expert witness, etc
Very dissappointed with BMW's attitude so far. Service agent has been very pleasant, but very slow. No Courtesy car availability is also not good. Wife's been using my car, and I've been using Ubers or public transport.
The BMW call centre agent appears to be unable to escalate this. We have not been able to speak to anyone at BMW Technical, nor a 'Manager".
Not looking for anything more than for BMW to repair or replace the faulty transmission entirely at their cost and re-imbursement for the 'investigative work' cost which is directly related to the failed transmission.
We're not at all happy driving the car in its current state. It feels like it could break down at any moment, constant warning messages and jerking when changing gears is extremely disconcerting for my wife and the toddlers she cares for and collects from day care.
By the way, this is the 5th BMW we've owned. Never had any issues like this in the past nor the need to make nor escalate a complaint.
Any advice gratefully received.
