[jurassic86]

Ok I would not say I have OCD but I hate nothing more than kerbed set of alloys. So on Saturday I go and get all 4 tyres replaced from Run Flats to Falken 452's.

When car was finished, the alloys were covered in this like grease so I couldnt really see the damage because they were filthy. I get home and washed them with some hot soapy water and each and every rim has a mark on them.

Now some of them are only small but the marks have eaten into the laquer and I know that after a few months they will peel off and look crap.

My question is that do I have a leg to stand on if I go back to the garage. I am sure they will say "they were marked before" or even "You should have told us before you took the car away"?

Or am I being too fussy and should just accept that some tyres are difficult to get off and on and as a result they will mark the rim?

 

[btccfan]

No you shouldn't accept it!
I had the same once and I didn't notice until the next day but they gave me credit for 2 new tyres (P6000's too). My whole family have been using them for 20 years though!
It doesn't matter if they say no, which as you didn't notice the damage straight away they can I expect, but it's gotta be worth a try!

 

[xXNealXx]

Pics?

 

[jurassic86]

Its very dark now but I will post some pictures in the morning. Out of my 4 alloys, one was already marked from the prev. owner. The other 3 were mint, no scuffs what so ever.

Some have a long mark on the alloy (About 4" long) and the others have the odd mark here and their. I clean my car every other week and know for sure they was not their before I took the car in for a new set of tyres!

Ill post some pictures in the morning!

 

[shamM3]

You should go back and complain. Any pro should be fitting tyres on the alloy from the rear as not to mark them by accident..

 

[jurassic86]

Hello,
OK I took some pictures on my iPhone this morning. Each picture is a different wheel.

 

[afcneal]

That's not acceptable or necessary. I've used my local fitter for donkey's years and he knows to look after mine - particularly difficult when he first removed my RFTs!. I've never had an alloy marked and that long scratch is clearly the removal lever-thingy not being padded properly (usualyl a rubber pad that stops direct contact with the rim). Careless fitter!

 

[jurassic86]

What makes it more difficult is that I live in Lincolnshire, but I had these fitted in Northampton. I only go there once every other week so won't be until mid July before I can go back in and complain!

I did inspect each wheel before I drove off but as I said their was that much grease on the rims it was more on impossible to visibly see anything, let alone them marks.

 

[RJB328i]

What makes it more difficult is that I live in Lincolnshire, but I had these fitted in Northampton. I only go there once every other week so won't be until mid July before I can go back in and complain!

I did inspect each wheel before I drove off but as I said their was that much grease on the rims it was more on impossible to visibly see anything, let alone them marks.

Telephone and email them your compliant, that way you will have already started the process

 

[Ronnie]

You should go back and complain. Any pro should be fitting tyres on the alloy from the rear as not to mark them by accident..

Not strictly possible on all wheels due to the design of the inner "lip"

 

[jurassic86]

I just feel somewhat embarrassed because he seems to be a decent chap. I paid £572 for 4 new tyres (and the price included doing my tracking) so he was fairly cheap.

Should I just ask him to repair them or ask him to refund me some of the money so I can get them repaired here locally?

 

[afcneal]

Does he have the facility to (properly) repair them? - last thing you want is a quick blow-over with a tin of silver paint!

Why not get one of your local mobile repairers to quote you first so see what's needed? If they can do a good fix for (say) £50, then the fitter may just refund you £50?

 

[jurassic86]

Does he have the facility to (properly) repair them? - last thing you want is a quick blow-over with a tin of silver paint!

Why not get one of your local mobile repairers to quote you first so see what's needed? If they can do a good fix for (say) £50, then the fitter may just refund you £50?

Don't think he can repair them, but he did have a massive wall full of alloy wheels that he sells.

Yeah ill give that a shot. Ill get on the phone and see who's about and what money they want.

 

[shamM3]

Not strictly possible on all wheels due to the design of the inner "lip"

Egg on my face.. :embarrassed:hihi

I'd call them up asap or else they'll say anything could have happened in the two weeks :thumbsup

 

[jurassic86]

Egg on my face.. :embarrassed:hihi

I'd call them up asap or else they'll say anything could have happened in the two weeks :thumbsup

I had my uncle call in to see him and I have since emailed him some pictures. Ill give him the benefit of the doubt and let him see what he can do, if not ill call up my Credit Card Company and ask them to reclaim monies! £574 should be enough to cover the reconditioning

 

[jurassic86]

FYI Guys I got an email back from the garage today and he has agreed to a "Smart Repairer" to carry out the work. Quite what that involved i do not know

 

[afcneal]

FYI Guys I got an email back from the garage today and he has agreed to a "Smart Repairer" to carry out the work. Quite what that involved i do not know

A bit like ChipsAway but for wheels. A franchise usually so variable quality. Make sure you're present when they do it!

 

[EddyH]

This is the reason I dread having tyres fitted. I've heard so many stories like this, at least they're doing something about it though and aren't just telling you to go away.

 

[jurassic86]

Im glad it happened because it will teach me next time to make a point of telling the garages that I have inspected the wheel rims and expect them to be in the same condition when they return.

On another note, I have just spoken with a local body shop in Grimsby near where I work. He did a fantastic repair to my front bumper and he only charges £45+VAT for each wheel (for a complete refurbishment). So I will speak with the garage in Northampton and explain that I want them full refurbished by this garage as it is going to cost the same amount of money.

If anyone wants me to recommend the garage in Grimsby inbox me and ill PM you details.

 

[laney325]

I used to be a tyre fitter and never scratched a set of rims and I was working on bentleys and overfinch range rovers aswell as normal rims the lever bar shouldn't touch the rims if the wheels in mint condition as soon as the tyre is on the removal lip the bar isn't needed and it's not needed to keep the bar on the wheel it should be removed as soon as it's loose I would've lost my job if I would've done this and marked any wheel I always go to where I used to work :thumbsup