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Most garages will say tough, it happens with machines etc.

However, whilst we pride ourselves in unmatched quality and service, shi!t does still happen. There have been 2 occasions in the past several years wehere unfortunately we damaged 2 rims, to about the same extent shown in your picture. Without the owners even mentioning it, we always offered to replace the rim for a new identical one.

Only 1 customer took us up on the offer and the other said don['t worry about it.

It should you be your right to have the garage repair/replace the rim.
 

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Last week I went to this quite famous wheel service in Bucharest on Calea Floreasca 44, named Depozitul de Anvelope (www.depozituldeanvelope.ro or www.depozituldejante.ro), and after they put on my winter gums, a nasty surprise.. :mad, every rim had a nasty little hole made by the awful mechanics... :jaw-dropping
Ouch!

That is BAD news on an 08 plate car :jaw-dropping

I hear what DSK is saying but thats completely unnaceptable for it to happen on all 4 wheels.

if it was just one, it would be slightly more excusable...but all 4 shows incompetence on the part of the mechanic/fitter and/or incorrect use of possibly unsuitable equipment.

Have you addressed this with the garage>?

What have they said? I would say you are perfectly within your rights to have 4 brand new wheels.... but not many garages will honour this I dont think.

A refurbishment bya professional company would be the next best thing,....as long as Depozitul de Anvelope dont get anywhere near them again :frown
 

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Many garages will insist such damage etc is part of the job, it isn't, so don;'t accept it. Many outifts use very old and non specialist equipment to work on alloys, and/or don;t always change the heads for working on different wheels (if they have the attachments).

The garage should either replace or repair the wheels for you. If they don't, I would seek help, such as trading standards/legal.
 

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Many garages will insist such damage etc is part of the job, it isn't, so don;'t accept it. Many outifts use very old and non specialist equipment to work on alloys, and/or don;t always change the heads for working on different wheels (if they have the attachments).

The garage should either replace or repair the wheels for you. If they don't, I would seek help, such as trading standards/legal.
Im not sure if things are the same in Bucharest with trading standards etc?

But I have never heard of damaging wheels being part of the job....unless they are Show rims with stretched tyres like VWs often run, where it can be very hard to get them off so Im told.

if somebody did that to my 08 plate Bimmer and then said 'it happens' I think I would stick their tyre iron where the sun doesnt shine :hihi
 

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Im not sure if things are the same in Bucharest with trading standards etc?

But I have never heard of damaging wheels being part of the job....unless they are Show rims with stretched tyres like VWs often run, where it can be very hard to get them off so Im told.

if somebody did that to my 08 plate Bimmer and then said 'it happens' I think I would stick their tyre iron where the sun doesnt shine :hihi

We have invested in a couple of machines to make life easier for us on our contracts with Porsche as we get loads in with 22/24" rims, so now 1 fitter can do that alone. Our equipment for a few years has been mind blowing and to be honest, regardless of how difficult it is to work on a tyre, provided the correct equipment is to hand, no damage should be caused. (If need be, we have ben able to do 28" rims for about 3 years now. Had to have a 28" wheel custom made for demo use lol).
 

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Discussion Starter · #7 ·
Most garages will say tough, it happens with machines etc.

However, whilst we pride ourselves in unmatched quality and service, shi!t does still happen. There have been 2 occasions in the past several years wehere unfortunately we damaged 2 rims, to about the same extent shown in your picture. Without the owners even mentioning it, we always offered to replace the rim for a new identical one.

Only 1 customer took us up on the offer and the other said don['t worry about it.

It should you be your right to have the garage repair/replace the rim.
Very professional way of doing things on your side, DSK. Unfortunately, it's not the same with Depozitul de Anvelope (also known as Depozitul de Jante). Initialy, the owner (yeah, herself) of the service assured me that my rims will be fixed or I will get new ones, but then guess what.. next day, after they had an extensively technical internal meeting :eek, they said the holes appeared because of the counterweights that were fitted outside the rims and it was definately not their fault. Ofcourse, those counterweights were originaly fitted by BMW, as those wheels have never been touched since I got the car out of the dealer's yard..

I'm so mad right now that this happened to me and determined to sue them :mad
 

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Discussion Starter · #8 ·
Im not sure if things are the same in Bucharest with trading standards etc?

But I have never heard of damaging wheels being part of the job....unless they are Show rims with stretched tyres like VWs often run, where it can be very hard to get them off so Im told.

if somebody did that to my 08 plate Bimmer and then said 'it happens' I think I would stick their tyre iron where the sun doesnt shine :hihi
I never heard of something similar as trading standards here.
There is, though, a bureau called National Bureau for Consumer Protection, but I was puzzled to learn that they don't deal with cases between two companies, but only between merchants and final consumer..

They did not say 'it happens', but rather that it was because of the way counterweights were fitted.. they would have never got away with this excuse if I were in person at the service, but they came up with this the next day, after they initially said they will fix the mistake.
 

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I never heard of something similar as trading standards here.
There is, though, a bureau called National Bureau for Consumer Protection, but I was puzzled to learn that they don't deal with cases between two companies, but only between merchants and final consumer..

They did not say 'it happens', but rather that it was because of the way counterweights were fitted.. they would have never got away with this excuse if I were in person at the service, but they came up with this the next day, after they initially said they will fix the mistake.
That is really harsh :eek

Its really unfair that you may end up paying for it yourself :/

Hope you can get it resolved though..
 

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Discussion Starter · #10 ·
Ouch!

That is BAD news on an 08 plate car :jaw-dropping

I hear what DSK is saying but thats completely unnaceptable for it to happen on all 4 wheels.

if it was just one, it would be slightly more excusable...but all 4 shows incompetence on the part of the mechanic/fitter and/or incorrect use of possibly unsuitable equipment.

Have you addressed this with the garage>?

What have they said? I would say you are perfectly within your rights to have 4 brand new wheels.... but not many garages will honour this I dont think.

A refurbishment bya professional company would be the next best thing,....as long as Depozitul de Anvelope dont get anywhere near them again :frown
I think it was both incompetence on the part of Depozitul de Anvelope 's mechanics and also unsuitable equipment, as I later learned that for runflat tyres a special equipment with 2 arms must be used :mad
And all this after I asked them both on the phone and onplace if they did runflats...
 

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2 machine arms can help but may not be essential. The extra arms just help keep pressure on the tyre (very stiff if Run Flats) as it rotates to stop it popping off the rim. This can also reduce the risk of ripping tyres during the fitment.

Most modern large low profile tyres are best fitted with 2 arms as it mean the fitter willl not be jumping like a monket over the tyres during the final fit.
 

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Discussion Starter · #12 ·
2 machine arms can help but may not be essential. The extra arms just help keep pressure on the tyre (very stiff if Run Flats) as it rotates to stop it popping off the rim. This can also reduce the risk of ripping tyres during the fitment.

Most modern large low profile tyres are best fitted with 2 arms as it mean the fitter willl not be jumping like a monket over the tyres during the final fit.
So definitely the mechanics were incompetent..
 

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From what yuo have stated, I would say that the job was carried out unprofessionally, it sounds like the garage doesn't have the equipment it should and possibly the fitters didn't use much common sense or consult you if they could foresee issues with bad fitting previously, whihc would likely cause marking to your wheels etc.
 

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They did not say 'it happens', but rather that it was because of the way counterweights were fitted..
As its all 4 wheels, it could be plausible that the counter weights were to blame, but, I have just had another look at your pictures. From experience, the marking is VERY severe even if the counter weights they removed with the 'bang on' ones (the ones you can see stuck to the lip at the edge of a wheel).

We have had to remove such counterweights under the same circumstances (where they have been fitted to the outside lip of alloys) and never achieved marking anythng like that when removing them. Worst case scenario is is just minor surface marking, that you may not be able to remove, but your's have 'chunks' of lacquer & paint removed :thumbsdown
 

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Discussion Starter · #15 ·
We have had to remove such counterweights under the same circumstances (where they have been fitted to the outside lip of alloys) and never achieved marking anythng like that when removing them. Worst case scenario is is just minor surface marking, that you may not be able to remove, but your's have 'chunks' of lacquer & paint removed :thumbsdown
I definitely agree with you.. :frown
 
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