According to page 18, 19 and 20 of the PDF I posted above you should have warm air, have a read carefully, it would seem that the dials at the rear operate a stepper motor at the front heater box, it may be a stepper motor has failed or the switches at rear.
No mention of a Bowden cable for the rear like on Realoem, you will have to dismantle and have a look and also test for power if you want it fixed