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Discussion Starter #1
Hi all. First post from a new owner. Just got an m4 convertible and constantly getting warning messages about “roof not latched” and “load aid not in correct position”. It’s been to the local dealers 3 times now, and each time they change a couple of micro switches and sensors and charge me a ******** fortune for their diagnostic and several hours labour. Needless to say each time it’s come home the situation has re occurred, and now it’s due back to the dealers next week (4th visit now!). Anyone any ideas what the issue is as they don’t have a clue, and I’m now just about to enter into a battle over future costs as I believe there should not be a cost to me from now on.
I’d be interested to hear anyone else’s views ( spent £730 so far with nothing to show).
Thanks,
Wraggy
 

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Discussion Starter #2
I was hoping someone would be able to suggest something but I guess I’m the only unlucky one with this problem.
Well, as an update, it’s been in with them two weeks now. No phone calls from them, I’ve had to chase up updates a couple of times now. Rang them today and the lady dealing with it is on leave so I spoke to the guy whose taken over from her. “She’s already told you what we are doing with the car” was the response I got, so I said, “that was two weeks ago! I would appreciate an update”.
Customer service at its best��.
Still no nearer to fixing it, although the guy said there are still two sensors that haven’t been replaced yet, so I hope they are replacing them and that they are the culprits. Fingers are crossed.
 

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That sounds like you’ve been way over charged. If they didn’t fix it the first time, and you paid, then after that they shouldn’t charge as clearly they didn’t fix the fault!
I’ve a 430i but I don’t get any warnings when the top is seated in either up or down.


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Name and shame.
Basically if they have charged you for parts and those parts didn’t fix the issue and they recommended it, ask for your old ones to be put back on and don’t pay the labour.

This is why (and I know it’s weird) when I take my cars in with a fault I ask for them to keep the old parts. Too late for you I know.

Have you gone down there in person and kicked up a fuss? Saturdays are usually best for that, especially with all those misty eyed new purchasers in ear shot!
 

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Discussion Starter #5
Thanks for the replies. I spoke to them yesterday and it seems mine is the only one in the network that bmw know of with this fault so everyone is scratching their heads...unlucky I guess.
With regards to costs so far. Each time we picked the car up we were assured it was fixed and that different sensors were found faulty and replaced, but lesson learnt now. We haven’t discussed the cost of this repair yet, but they said “we will look at it for free” which to me seems to be just waiving the initial diagnostic check fee. We’ll see.
The really bad part is I have to chase up for an update once a week. Very poor service so far-not impressed.
Not sure I can name on public forum-my guess is it would be against forum policy? I can let anybody who wishes to know privately if they want by message.
 

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Most dealers do NOT have a trained roof technician and this is required to work on a convertible. Two weeks suggests they took it off you and will look at it in between booked work so could take a while. Go to the dealers, ask how long they will need then equate that to hours - tell them you I tend to take that to BMW head office for their input. A dealer who can’t fix a bmw is as useful as a chocolate fireguard. If no joy, Ask BMW head office to recommend a dealer who has a roof specialist and take it there.
Once fixed, you have an opportunity to recover what the first dealer charged depending on what the solution actually is.


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I agree, surely the on board diagnostics should have logged any sensor faults and these should be available to still review.

It's amazing how quickly dealer attitudes change once you contact UK customer services.

They usually have a few technical specialists that travel to dealerships for situations such as yours.

Good luck getting it sorted.
 

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Discussion Starter #8 (Edited)
Hi All, and thanks for the replies.
It seems that it’s fixed now, we got the car back yesterday and all is well so far.....
The problem the dealership was having was the fault would come up on the dashboard and the warning noise occur, but no faults were logging in the cars system. They’ve changed another sensor and now it seems to be fixed, and there was no further charge to us.
We can get on enjoying the car now. Just such a shame it took so long, but hopefully if it happens to anyone else BMW will now know what to do.
 

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Hi Wraggy,
I bought a 435i three weeks ago and the car was at BMW dealer for one week when they was trying to find the fault. I got it back last week- the roof works well but I still got these messages that you got! I’m going to take it back to the dealer tomorrow. Do you have an idea which sensor they replaced? Appreciate if you can help to save time and money. Many thanks!
Ash
 
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