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Discussion Starter #1 (Edited by Moderator)
Dear All.

This is my first post, would appreciate any assistance or advice.

I own a 2001 X5, 3.0 Petrol Sport. It has done appox 90,000 miles and has always been serviced by BMW.

The car was running fine but was in need of a service. The next service due was the Inspection 2. I booked this in with BMW Scothall. They completed the service and quoted for the essential works as follows;

Both front CV gaitors split - £437.08 + vat
Both front brake arms bushes split - £425.48 + vat
Rear subframe bushes collapsed - £701.82 + vat
High pressure PAS line leaking - £234.58 + vat
Full wheel allignment and tracking - £216 + vat
Drive belt is cracked - £79.99 + vat
Brake Fluid Services - £92.72 + vat
N/S/F seatbelt buckle stop missing - £1.10 + vat
N/S/F headlight n/w / O/S/R brake light n/w / O/S and N/S lower tail lights not working - £34.61 + vat
Coolant Change due - £82.74 + vat

Inspection 2 - £369.00 inc vat
New key - £110.92 + vat

TOTAL COSTS FOR ALL ADDITIONAL WORK - £2306.12 + vat + Inspection 2 + key = £2786.04

After much negotiating, we came to a price of £2000 including VAT so I agreed!!! Please note that the car was running extremely well before the service.

When the car was returned, i noticed that it would not go into the drive gear easily. I had to battle with it slightly to get it into drive. This was never the case before. BMW offered to collect the car and inspect.

After the inspection, they came back saying the shaft needed replacing (something like that). They quoted around £600 so i once again agreed.

When they returned the car, that problem was fixed but the error messageon the screen "Trans Fail Prog" appeared on the dash. The car drove awfully. It would change gears very poorly and give a little thump each time. I thought they may have given the car back too early since they left the A4 laminated service card in the window that they usually perpare each time a car comes in.

Anyway, they collected the car again and this time said the gearbox needed replacing. I questioned them if they had done anything that could have caused this and they said no!!!

Does anyone have an opinion of what has gone wrong or what I should do. I should get the diagnostics report from BMW on Monday.

I spoke with someone yesterday who said that when they replace th CV gaitors, they do remove the shaft (the one that links to the gearbox) and that may have been put back incorrectly.

It seems strange that none of these problems were there before BMW touched the car.

BMW did say that they inspected the oil in the gearbox and it was 85% full but had little shrapnels (not sure how thats spelt!!) in it.

Can anyone help??
 

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Discussion Starter #2
Sorry, I would like to add to my post that the Tans Fail Prog does not come on all the time. Sometimes, it doesn't come on and the car drives superbly well. I drove the car for a bout 6 miles today and the message did not come on and the car drove well.

I started the car about 1 hour ago and the error message appeared straight away.
 

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I personally wouldn't say its BMW fault to be honest , I had a X5 autobox fail (same fault , even lost drive sometimes and would only move in manual mode) out of the blue ? From what I understand Its common fault on X5's so I took It straight to a reputable auto transmission specialist who explained he replaces at least 20-30 X5 GM auto boxes a year , He told me the only sure fire fix was a completely re-built unit (Old housing / All new internals) by him . He had learned at his cost Just replacing the failed part within the box would always lead to further problems down the line and in the end cost him money and time , so his fail safe way was a complete re-built box and a gearbox oil service within 500miles . Since the replacement fitted the car has covered 17k trouble free miles . :thumbsup
 

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Discussion Starter #4 (Edited)
Thanks for your response but do you not think it strange that the car ran well before the service and all these problems occured only after the service. Surely some of the initia works they did could have caused this problem...?
 

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My final email on the subject.....any interested.....read on.........

So i dropped the car to a gearbox specialist. After a few hours, he requested me to collect the car and stated that the problem causing the Trans Prog Fail was not as a result of the gearbox. He said that the diagnostics used whilst the car was running identified the Shift Lock Solenoid Fault. He also said that the car was dangerous to drive since he realised that the gears could change without the use of the break pedal. As you know you MUST press the break pedal before changing gears!!!

Anyway, the car was then taken to another mechanic who after stripping the gear stick area realised that BMW SCOTTHALL forgot to plug something into the gear shift lever that they replaced. My mechanic plugged this in and the message went away!!! No more issues.....other than that with BMW SCOTTHALL whi have to be the biggest bunch of time wasters i have ever come across. They have caused me stress, money and danger by giving me the car back in such condition.
 

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I have always tried to avoid using BMW main dealers and stick with the specialists who generally have more knowledge and care about their reputation much more than the main dealers. Had two bad experiences with my local main dealer and vowed never to go back.

My car went in for overheating, I did not have the time to repair it, but was sure it was the thermostat. BMW replaced the fan motor €550 and dropped it back, I was surprised and questioned the service manager but he assured me the thermostat was OK.

Surprise surprise the car overheated on a run the next day, BMW collected and had the car for over a week, when I rang them the service manager was out testing the car. The service manager rang back and confirmed he had just been testing the car and driven 70 miles and all was perfect. So my question, what was the problem, NOTHING!!! he said, (He obviously though I was an idiot!!!) on questioning him three times as to what they had changed, as the car would not fix itself, he finally advised one of the trainee's had put a thermostat in it but it did not need it. (So why would he put a new one in !!!!!).

Anyway after complaining that I had been charged €550 for what was essentially should have been a €200 maximum fix, I advised I would not be parting with the cash that they were looking for to cover the loan vehicle. The service manager advised he would need to speak to his boss and ring me back.

Return phone call from the Service manager, I think you need a new radiator (WHAT!!!!!) having advised me he drove the car 70 miles with no problems he now advised I needed a replacement radiator and offered to fit a good second hand unit for €180 exactly the amount they were looking to bill me for the loan car. No doubt if I had agreed my radiator would have got a wipe over and remained in the car.

When I collected the car the following day the service manager gave me the keys and advised he was not responsible if it has further problems, needless to say the thermostat replacement had cured the problem and it ran perfectly from then on.

You expect this sort of carry on from a back street Arthur Daily outfit but BMW main dealer!!!!!! Personally I would not let these guys service my lawn mower!!!

I have to conclude that this is one dealership and hopefully others would provide better service but BMW Enniscorthy, Co. Wexford will never see me on their door step again
 
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