I have a 2005 525d MSport Touring which I purchased from Wellsway BMW in Bath in January 2011. It has the customary AUC warranty.
On Sunday I drove from Bristol to Swansea, at Bristol I opened the car as usual using the remote central locking key - no issues. On arrival at Swansea about 1 & 3/4hrs later I went to lock the car using the remote but found nothing doing. I locked it manually with the key and on Monday took it to the nearest main dealer being Trainer's in Swansea thinking it may be something simple and easy to resolve...........
The below is typed word for word from their report sheet;
Attend to remote key not working. Checked supply to aerial diversity. NO supply found and found harness broken on tail gate. Need to replace wiring.
Report for customer attention;
Boot repair harness req as no supply to aerial diversity - Incorrect repair has previously been done to the harness so not warranty.
I declined to have the work done at this time by them as apart from wanting £583 to do it I wanted to return to Wellsway and speak to them. My reason for this being as prior to accepting delivery of the car there was a water leak in the boot which they attributed to the boot window not being closed properly they said at the time "We pulled the boot apart and took all the trim out to see if there were any leaks, there weren't so it had to be the window" (either way - no further leaks have happenned)
If they had done as they said and performed such a thorough check on the boot, removing trim and looking for water would it have been likely that they should have spotted the wiring issue?
I spoke to Adrian the Service Manager at Wellsway who said "Wiring isn't covered on the warranty - we didn't do the previous repair, it was done before the car came to us so you will have to pay for it to be repaired. How much depends on what we see when we look at it"
Firstly - due to his negative attitude its obvious I have a fight on my hands to get this repaired at anything less than full whack cost...is it worth me taking it to them or should I just book it in to Clayton Cars - a reputable and well recommended local specialist?
And secondly - can I expect this to be covered under warranty?