2005 E61 525d MSport - Remote Central Locking - Wiring Harness broken

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  1. 2005 E61 525d MSport - Remote Central Locking - Wiring Harness broken 
    #1
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    beaver87's Car Details
    Model of Car:
    525d M Sport
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    I have a 2005 525d MSport Touring which I purchased from Wellsway BMW in Bath in January 2011. It has the customary AUC warranty.

    On Sunday I drove from Bristol to Swansea, at Bristol I opened the car as usual using the remote central locking key - no issues. On arrival at Swansea about 1 & 3/4hrs later I went to lock the car using the remote but found nothing doing. I locked it manually with the key and on Monday took it to the nearest main dealer being Trainer's in Swansea thinking it may be something simple and easy to resolve...........
    The below is typed word for word from their report sheet;
    Attend to remote key not working. Checked supply to aerial diversity. NO supply found and found harness broken on tail gate. Need to replace wiring.
    Report for customer attention;
    Boot repair harness req as no supply to aerial diversity - Incorrect repair has previously been done to the harness so not warranty.

    I declined to have the work done at this time by them as apart from wanting £583 to do it I wanted to return to Wellsway and speak to them. My reason for this being as prior to accepting delivery of the car there was a water leak in the boot which they attributed to the boot window not being closed properly they said at the time "We pulled the boot apart and took all the trim out to see if there were any leaks, there weren't so it had to be the window" (either way - no further leaks have happenned)

    If they had done as they said and performed such a thorough check on the boot, removing trim and looking for water would it have been likely that they should have spotted the wiring issue?

    I spoke to Adrian the Service Manager at Wellsway who said "Wiring isn't covered on the warranty - we didn't do the previous repair, it was done before the car came to us so you will have to pay for it to be repaired. How much depends on what we see when we look at it"

    Firstly - due to his negative attitude its obvious I have a fight on my hands to get this repaired at anything less than full whack cost...is it worth me taking it to them or should I just book it in to Clayton Cars - a reputable and well recommended local specialist?
    And secondly - can I expect this to be covered under warranty?
     
     

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    #2
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    joylove's Car Details
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    Have you taken the time to look and see how bad it is? You might be able to fix it yourself in 10 minutes. Some pictures would help.
     
     

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    #3
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    Quote Originally Posted by joylove View Post
    Have you taken the time to look and see how bad it is? You might be able to fix it yourself in 10 minutes. Some pictures would help.
    I'm a complete novice when it comes to auto electrics - haven't got the foggiest as to where to start looking!
    I've taken most the trim off in the boot looking for something obvious, I understand this particular wire is behind the driver's side boot hinge. Everything I've found there seems to be uptogether but its a very small space and I can't get hold of sufficient wire to check any joins. I've also tried to access it via the roof speaker in the boot but that looks to be a sealed unit.
    Any ideas on other areas I can get in behind?
     
     

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    #4
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    Vista's Car Details
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    E61 535D M-Sport
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    Quote Originally Posted by beaver87 View Post
    I have a 2005 525d MSport Touring which I purchased from Wellsway BMW in Bath in January 2011. It has the customary AUC warranty.

    On Sunday I drove from Bristol to Swansea, at Bristol I opened the car as usual using the remote central locking key - no issues. On arrival at Swansea about 1 & 3/4hrs later I went to lock the car using the remote but found nothing doing. I locked it manually with the key and on Monday took it to the nearest main dealer being Trainer's in Swansea thinking it may be something simple and easy to resolve...........
    The below is typed word for word from their report sheet;
    Attend to remote key not working. Checked supply to aerial diversity. NO supply found and found harness broken on tail gate. Need to replace wiring.
    Report for customer attention;
    Boot repair harness req as no supply to aerial diversity - Incorrect repair has previously been done to the harness so not warranty.

    I declined to have the work done at this time by them as apart from wanting £583 to do it I wanted to return to Wellsway and speak to them. My reason for this being as prior to accepting delivery of the car there was a water leak in the boot which they attributed to the boot window not being closed properly they said at the time "We pulled the boot apart and took all the trim out to see if there were any leaks, there weren't so it had to be the window" (either way - no further leaks have happenned)

    If they had done as they said and performed such a thorough check on the boot, removing trim and looking for water would it have been likely that they should have spotted the wiring issue?

    I spoke to Adrian the Service Manager at Wellsway who said "Wiring isn't covered on the warranty - we didn't do the previous repair, it was done before the car came to us so you will have to pay for it to be repaired. How much depends on what we see when we look at it"

    Firstly - due to his negative attitude its obvious I have a fight on my hands to get this repaired at anything less than full whack cost...is it worth me taking it to them or should I just book it in to Clayton Cars - a reputable and well recommended local specialist?
    And secondly - can I expect this to be covered under warranty?
    My broken wiring loom to the aerial diversity unit was repaired by my local dealer under an AUC warranty.
     
     

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    #5
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    joylove's Car Details
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    Quote Originally Posted by beaver87 View Post
    I'm a complete novice when it comes to auto electrics - haven't got the foggiest as to where to start looking!
    I've taken most the trim off in the boot looking for something obvious, I understand this particular wire is behind the driver's side boot hinge. Everything I've found there seems to be uptogether but its a very small space and I can't get hold of sufficient wire to check any joins. I've also tried to access it via the roof speaker in the boot but that looks to be a sealed unit.
    Any ideas on other areas I can get in behind?
    I don't know the car that well, but the always go in the same place, E36, E46, SAAB 9-5...

    It's the part where the cables leave the vehicle body and brave the outside world before returning into the boot lid.

    There is a rubber bung on the entry and exit point.

    Continuous opening and closing casues two things to happen, primarily at the bung the wires saw through and break as they turn the corner into the bodywork. Less common but also possible is fraying due to the wires rubbing together in the area between the bungs.
     
     

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    Quote Originally Posted by Vista View Post
    My broken wiring loom to the aerial diversity unit was repaired by my local dealer under an AUC warranty.
    Apparantly as mine was previously repaired in correctly by a previous owner its excluded from the warranty.

    Really really frustrating!


    Cheers Joylove - I'll be checking again this afternoon to see if I can find it!
     
     

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    #7
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    Please post pics for us and future visitors to the site who have the same issue.
     
     

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    Quote Originally Posted by beaver87 View Post
    Apparantly as mine was previously repaired in correctly by a previous owner its excluded from the warranty.

    Really really frustrating!


    Cheers Joylove - I'll be checking again this afternoon to see if I can find it!

    I would argue that as you bought a used approved car from BMW complete with a BMW warranty then the problem remains theirs. They sold you the car and had their chance to inspect it to ensure it was up to BMW's standards for an AUC. They are therefore responsible for all warranty claims including the suspect repair and as such should make good on their warranty commitments. If you don't get any joy at dealer level escalate your complaint to BMW UK.
     
     

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    #9
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    Quote Originally Posted by Vista View Post
    I would argue that as you bought a used approved car from BMW complete with a BMW warranty then the problem remains theirs. They sold you the car and had their chance to inspect it to ensure it was up to BMW's standards for an AUC. They are therefore responsible for all warranty claims including the suspect repair and as such should make good on their warranty commitments. If you don't get any joy at dealer level escalate your complaint to BMW UK.
    That sounds like a plan!
     
     

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    #10
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    This'll be the offending item - I'll post more pics tomorrow of where it is and how to locate it. (Open boot - look to right and remove trim which contains one of the interior lights)

    Now...anyone know the technical term for it and whereabouts I can purchase one or something similar that will do the same job?
     
     

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