had a great bit of service and luck last week from Chandlers BMW near Worthing.
i had booked my car in to have the front wishbone bushes replaced. they offer a 60% discount on labour as my car is 12years old...my local indy garage charges £45 so at £5 more it made sense to book with BMW...genuine parts, proper tools and a 2yr gaurantee.
they called me late afternoon with a problem that needed clarification.. 'was it the front trailing arm bushes or the front wishbone bushes you booked in for sir?'
i told them and he thanked me for clearing up the confusion and told me he'd call back when the job was completed.
30 min later he called saying there had been a mix up and they had replaced the trailing arm bushes, broken the tool whilst doing so and would i mind keeping the courtesey car over night as they wouldnt be able to complete the work on mine!
he also explained as it was their mix up i wouldnt have to pay any extra than what i'd been quoted...bonus...the trailing arm bushes were totally shot but i couldn't afford to have everything done at once
so when i finally went to collect my car it had been washed and vacuumed, had front wishbone bushes, front trailing arm bushes (rear of car) and all the wheel alighnment done (which was also in need of doing) and it all cost me £105
hope someone else gets this luck...
aside from that, they really did a great job and looked after me...i'll be going back there again