Hi. My 335i is in a dealer for warranty work (in my opinion& others also).This dealer did not supply my car--please note. At reception I was asked, actually demanded, to know how I was going to pay for up to 2 hours diagnostic work, at £100ph !! if it turned out that the faults were not related to warranty. (This ontop of demanding a charge for a loan car !!) Members please be aware that a 12month sales warranty is NOT a manufacturers guarantee & therein lies the "grey area" The obvious attitude of this dealer is "we didn't sell the car so we are going to be as B --- minded as we can" How short sighted??
If you have excellent sales service from your supplying dealer take it back to them & nowhere else.
Needless this will be taken up by me with BMW UK