Stratstone Derby lack of courtesy car. - Page 2

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    #11
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    Quote Originally Posted by mark@vorny.co.uk View Post
    kick off Eddie, BMW Customer Services will authorise a hire car
    Bloody hell Mark its like trying to get blood from a stone!!!!! Following my email I am now awaiting a call from Simon Jack at BMW because i desperately need a car, mine was supposed to be fixed today but the dealer still hasn't given me an update!!!! I only know it wont be ready because the girlfriend has called in. They told her the part will take 2 hours to fit and the workshop closes at 5pm it was 3:30pm when she called in. BMW customer services just don't listen and wont help. Its simple my car is broke because of a stupid design problem so give me a new one, if the dealer hasn't got any hire me one. !!!!!!!

    Sorry people rant over now.
    Rich
     
     

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    #12
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    Sorry to hear that Eddie, I'm surprised they won't give you a car, a good independent would, but then you wouldn't get it fixed for free, so I suppose it's swings and roundabouts,
     
     

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    It's just so annoying!!!
    Rich
     
     

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    Well the car needs a new engine now so i will stat a new thread on the jorney that takes us on.
    Rich
     
     

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    #15
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    Quote Originally Posted by mark@vorny.co.uk View Post
    Tim Abbott is ex Fiat

    Oh dear. Another career MD.


    Back in the old days it was Paul Layzell who wielded a large stick, and woe betide any dealer who didn't come up to scratch. But BMW is now a huge company with an ever willing stream of new customers so really, the existing ones can sod off - that's certainly the impression I have now.
    To be fair, Stratstone aren't obligated to give you a car for a quick repair job. But now it needs an engine, they need to get you mobile. They are a good dealer as well. Chris Astle is the Dealer Principal and he's a very business like chap who used to own Astles in Scunthorpe.
     
     

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