Stratstone Derby lack of courtesy car.

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  1. Stratstone Derby lack of courtesy car. IT GETS WORSE 
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    As some of you know the 1 series is in the dealer being repaired due to a recall issue with the timing chain. Now i see it like this i am without a car due to a fault caused by bmw and i wont be getting my car back for a week. So i asked for a courtesy car and they dont have any, My question is shouldn't BMW give me a car as it's there fault i am without transport?
    Last edited by eddiee36; 30-03-2011 at 16:52.
    Rich
     
     

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    #2
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    No its not under warranty but is being done by BMW for free as its a recall issue. All local dealers are busy for 3 weeks.
    Rich
     
     

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    The car has died because the timing chain has slipped meaning it could end up having a new engine so i can re book it in.
    Rich
     
     

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    kick off Eddie, BMW Customer Services will authorise a hire car
    2013, Porsche 911 Carrera 4S, PDK, Sports Exhaust, Chrono, etc, etc

    *removed

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    Ronnie (25-03-2011)

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    Just called BMW customer services and they said they are under no obligation to provide a hire car. So i kicked off a stink and they are going to speak to a dealer and see what they can sort out for me.
    Rich
     
     

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    Ronnie (25-03-2011)

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    BMW called back and said there is nothing they can do!!!!! and the dealer said it was my fault for not checking if the car had any recalls on it when i bought it.

    anyone got an email address for bmw uk?
    Rich
     
     

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    #7
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    Has anyone got an email address for bmw uk?
    Rich
     
     

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    Managing Director BMW UK. tim.abbott@bmw.co.uk

    Customer Relations Manager for BMW UK is Jane Noble at jane.noble@bmw.co.uk.

    BMW Group UK
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    Customer Service Executive
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    Bracknell RG12 8TA
    Tel: 0870 5050160
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    Mail: customer.service@bmw.co.uk
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    http://www.bimmerforums.co.uk/forum/...ost497845.html
     
     

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    eddiee36 (28-03-2011)

  14.  
    #9
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    Tim Abbott is ex Fiat, not a patch on his predecessors from my limited experiences
    2013, Porsche 911 Carrera 4S, PDK, Sports Exhaust, Chrono, etc, etc

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    eddiee36 (28-03-2011),Ronnie (28-03-2011)

  16.  
    #10
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    Cheers lads i will get a nice email off tomorrow
    Rich
     
     

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