Went up to Elms Cambridge at lunchtime today to buy an oil filter and a couple of quids worth of clips for my 330d.
Wasn't sure what to expect (first time of buying from a main BMW dealer) but was served by a young lad who was really down to earth and couldn't have been more helpfull. His coleague was also really helpfull, both took the time for a chat and were efficient at sorting out the parts.
Enquired about the price of a spare remote key and they offered to program it for free as and when I ordered it. I know its not rocket science and only pressing a few buttons but they could have said it would need to be booked in and charged a bit of labour.
Wasn't offered any discount for four plus but wasn't sure if this only applied to parts and labour when the car is in the workshop. All in all a good service and just down the road so I'll be going back