opinions on Snows Portsmouth?? - Page 3

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  1.  
    #21
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    shadow9638's Car Details
    Model of Car:
    330d
    Year of Manufacture:
    2006
    Transmission Type:
    Auto
    Car Body Type:
    Touring

    Join Date
    Dec 2008
    Location
    Portsmouth
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    UPDATE!!!!!
    You could not make this up!!!!!!
    Got a letter from the service manager at Snows offering me a FREE tank of fuel!!!!!
    Now whilst this would be a slightly kind offer of compensation i will point out that i was offered this on the last occasion, due to the fact that for the second time of collecting my car the fuel was on half despite being on full when i dropped it off. Apparently to dry the car out they left the car running with the heater on full all day.
    The letter then goes on to basically say what a good old bunch of boys and girls they are for fixing the leak that is not covered under warranty!!!!!! hoorah for snows?
    The leak they casued in the first place!!!!!!
    Written an email explaining the above and awaiting a reply.

    Also like to point out that the parts department are not much better. Couple of months ago i popped into Barons at Hindhead to get some oil. It came in a nice little leather pouch and had all the funnel and gloves nicely tucked inside. £15
    Today popped to Snows and got a bottle of Castrol put on the counter, the gloves and funnel chucked with it and it also cost £15 (NO POUCH)
    Like to congratulated Barons on GOOD CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
     
     

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  3.  
    #22
    Bimmer Fan
    Car Details
    shadow9638's Car Details
    Model of Car:
    330d
    Year of Manufacture:
    2006
    Transmission Type:
    Auto
    Car Body Type:
    Touring

    Join Date
    Dec 2008
    Location
    Portsmouth
    Posts
    11
    Thanks
    7
    Thanked 1 Time in 1 Post
    Ok thanks for baring with me i finally have an update.
    Snows have offered me free labour on my next service, which i figure is a fairly good offer. Thanks for showing an interest and baring with me.
     
     

  4.  
    #23
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    Middlesex
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    Quote Originally Posted by shadow9638 View Post
    Ok thanks for baring with me i finally have an update.
    Snows have offered me free labour on my next service, which i figure is a fairly good offer. Thanks for showing an interest and baring with me.
    Well, let's hope you don't have more problems with them.
     
     

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