Good independent in Kent - Lilly and Constable

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  1. Good independent in Kent - Lilly and Constable 
    #1
    Bimmer Fan
    Car Details
    Neil A's Car Details
    Model of Car:
    530i Sport
    Year of Manufacture:
    2001
    Transmission Type:
    Auto
    Car Body Type:
    Saloon

    Join Date
    Nov 2009
    Location
    Tunbridge Wells, Kent
    Posts
    1
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    0
    Thanked 3 Times in 2 Posts
    They used to be a main dealer before Coopers took over but they specialise in BMW and Mercedes now. They did an inspection II, flushed the brakes and fitted new new front tyres for £401. They also picked the car up from my work and dropped it back for me in the afternoon - excellent service
     
     

  2. The Following 2 Users Say Thank You to Neil A For This Useful Post:

    Deano16v (12-12-2009),xXxStKxXx (12-12-2009)

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  4.  
    #2
    BMW Guru
    Car Details
    Deano16v's Car Details
    Model of Car:
    745i
    Year of Manufacture:
    2003
    Transmission Type:
    Auto
    Car Body Type:
    Saloon

    Join Date
    Sep 2008
    Location
    Kent
    Posts
    3,632
    Thanks
    652
    Thanked 1,154 Times in 1,001 Posts
    totally agree, ive been using them for the last couple of years. you also get 10% discount on Labour from them as a repeat customer.
     
     

  5.  
    #3
    Bimmer Fan
    Car Details
    timkent's Car Details
    Model of Car:
    X5
    Year of Manufacture:
    2003
    Transmission Type:
    Automatic
    Car Body Type:
    4x4

    Join Date
    Feb 2013
    Location
    Kent
    Posts
    2
    Thanks
    0
    Thanked 0 Times in 0 Posts
    I have been a loyal customer of this company for years. Before Xmas 2012, I took a radio module in for repairs. It took them two months to fix, despite telling me it would take two weeks. Within a month, the module failed again. Took it back and after another two weeks, I was told that it didn't have a fault. It failed again within three weeks. I had the unit thoroughly tested by BMW who submitted a written report. L&C didn't submit any reports. I emailed them this morning with a copy of the report. I waited all day for a callback. Eventfully I got to speak with Duncan, the manager. He denied seeing my email, despite me being told by his colleague that he had already read it. He then continuously talked over me and hung up the phone. This lack of service has cost me £ 480.00. DO NOT use this garage for ANYTHING! They are a disgrace!!!
     
     

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