Euro Car Parts - Problem Parts incurred further expense

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  1. Euro Car Parts - Problem Parts incurred further expense 
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    i have a 2001 318ci coupe and it up for mot and all i needed was an offside control arm so i was well pleased to get one from euro car parts for £50 and and had her fitted on 14th july 2008 so i took the wee car over to the mot center this morning and the car passed everything with flying colours apart from the knew control arms suspention bush so it pi$$ed me right off so had to pay for resit so i called eurocar parts and explained the problem and they said that they would change it but now i have to pay a garage to take the faulty part out and go over and change it and get the knew one installed and also pay for the resit and the only blame eurocar parts will take is swapping the control arms when i have to pay 4 something wot should of been sorted already so just make sure u check ur own if u buy of this company lads and sorry its so long but im still pi$$ed at being ripped off lol
     
     

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    bigfred09 I feel your disappointment.

    I understand this is extremely frustrating and an extra expense that we could all do with out.

    Unfortunately this is the risk we all take when we choose to supply our own parts.

    New parts rarely get supplied as faulty but there is the odd few occasions where a few get through the net.

    I used to work as a Manager at a performance centre that also had a MOT testing station. After an in depth conversation with the MD we made the decision to only supply and fit parts that we supplied. This did upset a few customers but it enabled us to guarantee both parts and labour.

    There are still instances where you can buy a part from an establishment, a tyre for example, and still have to pay for a replacement even if the product is proven faulty.

    When it comes to tyres, it's the manufacturers that provide the guarantee not the tyre centre. The tyre centre will have to charge you for a replacement and then once the manufactured have carried out their in-depth inspection they reward compensation on a percentage scale dependant on the tread depth remaining.

    If Euro Car Parts was a Family owned business then you would probably find that they would offer a form of compensation but due to them being a National company the people who work there have their hands tied.

    I use Euro and the likes but I fit the parts myself. I would still be annoyed if I had to carry out a replacement of a brand new part.

    Unfortunately this all comes with the joys of motoring
     
     

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    If the suspension arm was changed, #5 here http://www.realoem.com/bmw/showparts...53&hg=31&fg=05, the suspension bush that usually fails on MOT's would be #6, which doesn't come with the arm, was that the one?
     
     

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    Quote Originally Posted by Ronnie View Post
    If the suspension arm was changed, #5 here http://www.realoem.com/bmw/showparts...53&hg=31&fg=05, the suspension bush that usually fails on MOT's would be #6, which doesn't come with the arm, was that the one?

    Ah yes, the old wobble test certainly highlights that as being faulty straight away
     
     

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    staaaaayy away from euro car parts is my advice!!!!!
    i too have had bad experiences with them and so has my best mate who also has a bmw.
    took me to get 3 different cats to get the right 1 then when i did it was a bit cheap and tinny sounding (got what i paid for), got an o2 sensor that was wrong....... then again.... so got my money back!!
    my mate got a radiator for a 330ci to find once fitted it had a hole in it!!!
    euros are crap........ my pont of view anyhow!!
    out with the M3 evo............ on with next project.......325i coupe
     
     

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    i own my own garage! we use euro mainly because of price and speed of delivery!
    over the space of a year we have had a few problems,which include faulty suspension components,ate brake discs for 530d e39 & x5d,ate abs sensors,brake warning wires.
    dont know if we have been unfortunate but very frustriated!
     
     

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    steve23002 (15-01-2010)

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    Quote Originally Posted by A20 RYM View Post
    Ah yes, the old wobble test certainly highlights that as being faulty straight away
    just below the hex nut number 8 is the problem lads and thanks 4 the info
     
     

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    I too have had some troubles with ECP.

    Wrong parts arriving mainly!

    I rarely order from them now but if I do I make 100% sure they are getting the right part and then I check it on collection before I leave the shop!

    Its the ECp that seem to let them down.....there used to be a really top guy at my local branch and everything was 100% when he ordered it, but then he left due to hating working for them and things went downhill!
     
     

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    Quote Originally Posted by bigfred09 View Post
    just below the hex nut number 8 is the problem lads and thanks 4 the info
    What was actually wrong with the ball joint that resulted in a failure? they always have a certain amount of play , Was the bush split completely?
     
     

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    Quote Originally Posted by Ronnie View Post
    What was actually wrong with the ball joint that resulted in a failure? they always have a certain amount of play , Was the bush split completely?
    there was far to much play ronnie and the rubber is hanging out of it and while on there we wheel wobbling machine in the center the man called me over to have a look and the bush was spilt and could see inside it mate
     
     

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