e36 320i coupe, stuck in bmw garage, help.

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  1. e36 320i coupe, stuck in bmw garage, help. 
    #1
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    timekeeper's Car Details
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    hi guys, need any advice fast...

    ok here goes... had major power loss in my car before christmas had a post in tech section about it,,, ok to cut a long story short.

    my car went in on tuesday to see what what wrong with it (bmw main dealers) they say i needed new camshaft sensor also o2 sensor.

    car wasnt ready last night which i thought was strange as its not a big job they told me they wanted to take the car a good run before i picked it up, i said ok cost for job is £470.

    today they phoned me i was thinking ok will pick car up after work, this it what they told me!!!!!


    they couldnt get one of the sensors off my car withouth damaging the crankshaft cover??

    i needed to pay them an extra....£1100 plus vat!!!!!!

    i told them i have booked my car in for a job which i agreed to pay for, if you damage my car its not my fault....!!!???

    can i say this, what is my position here.....

    ps.. my e36 i have owed for 10 years and is prob only worth £1000.


    please help....

    steven
     
     

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    #2
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    Damage by (professionals) them while working on your car is not your problem if they have admitted it (The intial £470 seems very very high to me but wait for the more experienced lot to advise)

    If they state it was already broken you may have a headache ahead.
     
     

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    timekeeper (15-01-2010)

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    Did you sign the page before they commence work? and did you tell them if its going to cost more ring you before hand?

    Sounds like they're taking the piss to be honest mate, any good mechanice, even a nvq level one would have known to call the customer before trying to carry out repairs more than the cars value.
     
     

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    timekeeper (15-01-2010)

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    #4
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    hi guys,

    when i left the car in to them it was to get ecu check to see what was coming up, they told me two sensors needed changed as above.

    i agreed to this work and told him the price was very high i didnt have much money to spend i did point out my cars value at that time.

    they called me and said they were having problems getting sensor out and thought they could prob damage it, i told them straight that i wasnt paying more money for any damage and that i was surprised bmw could not take sensor out!!!!

    the guy said ok leave it with me and we will see if we can get it ut with no damage, i then said again, listen mate thats not good enough dont bother....

    a few hours later he rang me saying sorry but this cover has cracked!!!

    they now say will i pay a further £350 on top of £470 and they will cover the rest..

    i told them not a chance you broke it you fix it, he then said we will bond the crack then for free i again said no chance, my car will be coming out with more damage than it went in with. he is away to talk to his manager to tell him what i said!!!!

    so pissed with the cheek of it all!!!

    still waiting on the return call....

    thanks guys, any tips on what to say when he calls back?

    steven
     
     

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    Suggest getting in touch with BMW head office to report that you had instructed not to proceed and that you were then ignored.

    My Dad was billed for a brake servo on his 3 year old Scirocco back in 1994 when it had been replaced but not found to have caused the fault. He said to take it back out again as he wouldnt pay for it (having written a letter to this effect to VW UK) and they agreed to withdraw the bill and let him keep the new servo.
    http://i80.photobucket.com/albums/j172/Rob_mr2/E46/sig1.jpg

    E30 - done
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    So they're writing off the extra money in a phone call, I knew they were having you on. Ring BMW UK and complain about it now and they should ring the dealer in question direct and do something about it.

    Which dealers is it? Even though I never go unless I need a clip or something that dealers only supply...never for a service
     
     

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    timekeeper (15-01-2010)

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    well they ask would i pay an extra £350 towards the part they broke so not fully wrote it off yet, still waiting on return phone call... have reported them to the northern ireland consumer council, they told me not to pay them also to ask for discount on original price, under the 1979 act "supply of goods and services act"

    they say under law that i should expect

    reasonable skill and care
    work should be done in a reasonable time frame

    they told me to report them to

    "vechile builders and repairers association"
    also
    "chief executive retail motor industry federation"

    so lets hope the do the right thing here and pay up for damage, will keep you posted.

    hope this post will help others in same situation as myself.

    steven.
     
     

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    #8
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    bmw main dealers belfast boucher road
    northern ireland
     
     

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