AVOID LIKE THE PLAGUE.
Bought an approved used 7 series from them in September, 2 1/2 years old. Had a host of problems with them in the first instance, brakes were shoddy, all sorted in the end, but not what you expect when parting with a massive amount of cash.
Next - had some warranty work done, car picked up (clean as a whistle when it left). Came back the following day with a big scratch on the door, 1/4 tank of fuel missing, 120 miles on the clock, seats all sticky and the floor pan dirty with general use.
Today - Car gone to another dealer for vehicle check. One of the tyres was BADLY worn to one side, had the wheel alignment done but they couldn't get it in to an acceptable state. On further inspection, they've observed that the brake hose and strut have been off at one point and strongly suspect that the vehicle has been in a bang of some description.
I called Douglas Park BMW and explained that the vehicle has been sold to me in this condition, and is not what you'd expect with an approved used BMW. Basically stone walled me and told me that 'I will not be contributing anything towards this at all.' This was the dealer principal Cameron Wade.
I totally understand that I've had the car for 10 months, and it is possible from their point of view that I could have pranged the car, but I pointed out that the inspection of my car was far less than thorough as it required new brakes, the sat nav didn't work, Interior trim cracked, Mirror broken, steering wheel adjustment inoperational and also that 2 days after I had the car, the brakes needed further attention.
No offer of even a small discount, goodwill gesture, etc. Basically - go away.
BMW Menzies of Stirling on the other hand have been really good and are giving me a really big discount on sorting the problem and have themselves tried to contact Douglas Park to explain the situation.
Swapped from run flats to normal tyres (my decision) and had the wheel alignment done, so that's £1500 already and i'm still not really any better off.
Terrible attitude, terrible level of service, and complete lack of attention. Hope this makes people think carefully about giving this franchise money.