I took my BMW for its last service at Coopers Chelmsford. When I returned to collect it they advised me that the service had not been done as BMW would not authorise the service if it had more than 1000 miles until it was required.
Bemused, I told them the car did not have a service package. Realising their error, they offered me a 5 series as a courtesy car to take home again rather than come back the following day. I told them I could not return the courtesy car the following day as I had birthday celebrations planned. They told me not to worry and come back when I could.
Once I returned 2 days later, my car was professionally valeted, had a top up oil in the boot and looked fab.
For the trouble they caused, they knocked 25% off the bill (Total bill including brake fluid change was £195) and to top it off, left me a BMW ruck sack in the car as a Birthday present.
You simply could not get better customer care and attention and I always look forward to visiting the dealership.
Very highly recommended for sales and service!