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  1. Chandlers Brighton 
    #1
    Bimmer Fan
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    oliverprin's Car Details
    Model of Car:
    320D ES
    Year of Manufacture:
    2010
    Transmission Type:
    manual
    Car Body Type:
    saloon

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    Dec 2010
    Location
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    I had a paint issue with my new black 3 series BMW purchased from Chandlers in Brighton, at first they refused to reply to my phone calls and emails and eventually after complaining to BMW I had the car re polished in the spring of this year.At that time I drew their attention to a poor cosmetic finish to one of the alloy wheels and they took photos of it to make a warranty claim since then no reply.I shan't be a repeat customer of theirs.I will now take it into my local dealership in Essex
     
     

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    #2
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    Kevin Whittaker's Car Details
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    E30 325iSE, E36 M3 convertible and E91 330i Msport
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    Don't give up with a warranty claim on this.... Complain again to BMW direct, you should not have to put up with poor customer service.
     
     

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    #3
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    dazza316i's Car Details
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    316i compact
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    1996
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    have a word with chandlers in worthing they have always been very helpful
     
     

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    #4
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    Car Details
    oliverprin's Car Details
    Model of Car:
    320D ES
    Year of Manufacture:
    2010
    Transmission Type:
    manual
    Car Body Type:
    saloon

    Join Date
    Dec 2010
    Location
    Essex
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    Thanks for your reply guys, I called in to Coopers of Chelmsford today and straight away they said the wheel was unacceptable and they will replace it on Friday.I will let you know how it goes
     
     

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    #5
    BMW Guru
    Car Details
    Kevin Whittaker's Car Details
    Model of Car:
    E30 325iSE, E36 M3 convertible and E91 330i Msport
    Year of Manufacture:
    1988, 1997 & 2008
    Transmission Type:
    Manual, Manual & Automatic
    Car Body Type:
    Coupe, Convertible & Touring
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    Dec 2008
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    Quote Originally Posted by oliverprin View Post
    Thanks for your reply guys, I called in to Coopers of Chelmsford today and straight away they said the wheel was unacceptable and they will replace it on Friday.I will let you know how it goes
    Good news, please keep us posted of the outcome..
     
     

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    #6
    Bimmer Fan
    Car Details
    oliverprin's Car Details
    Model of Car:
    320D ES
    Year of Manufacture:
    2010
    Transmission Type:
    manual
    Car Body Type:
    saloon

    Join Date
    Dec 2010
    Location
    Essex
    Posts
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    No problems at Coopers of Chelmsford,new wheel fitted this morning and a free check of wheels tyres brakes and oils etc.Chandlers loss,can't for the life of me understand where they are coming from I presume BMW would have paid them to do the warranty work so they lost money and a customer.
     
     

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    #7
    BMW Crazed
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    neumo's Car Details
    Model of Car:
    840 ;o)
    Year of Manufacture:
    1994
    Transmission Type:
    Automatic
    Car Body Type:
    Sports Coupe
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    I use their Angmering showroom & have always had good service
     
     

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