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  1.  
    #21
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    I know exactly where your car was parked and I know I'd feel the same, I've always hung around
    when they've been working on the car so I've yet to see it parked down there!

    At least you know they're are a few more recommended garages in that area
     
     

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    #22
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    Quote Originally Posted by SlowTech View Post
    I know exactly where your car was parked and I know I'd feel the same, I've always hung around
    when they've been working on the car so I've yet to see it parked down there!

    At least you know they're are a few more recommended garages in that area
    Yeah I wasnt best pleased and if I do ever go back there I will be hanging around with beady eyes on them!

    Just found out today that the passenger footwell is soaking wet... Immediate reaction was to assume they had spilled something.. but after looking into it seems a fairly common problem on BMW's great and small.. There also seems to be a plethora of possible causes :-( but I suspect mine is to do with the rain and drainage near the door/A pillar (although I cant find anything wrong with the seals). I'll have to do something soon as theres a lot of water... Thinking Peter Michaels might be worth a trip...

    Even though it's costing me at the moment - I still love the car!
     
     

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    #23
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    NEVER again will I be using Northwest BMW.
    Before I explain why I will go into some background details. Now I was (at the time/still am I suppose lol) pretty new to BMWs. It is only my second car for a start. With my previous car if any work has needed to be carried out by garages they have always explained or shown me what is wrong. Hell I was even helping the main tech at vauxhall try to diagnose my old cars problems.

    So here is why:

    1) A few days after a service 2 and belt change there was a very loud hissing noise, and the car felt like a 1.0l (it is only a 2.2 but it shouldn't have been that slow )

    So I limped to a local garage to see if they could help me, and they pointed me in the general direction of the problem, but they said they wouldn't be able to do the work if it was specialist part or tool that was required.

    So off I limped to NW Bmw (a good 15 miles away), went into reception and asked the guy if he could spare 2 minutes to have a look at my car (the local guy had narrowed it down to a 10cm space). Wait there he says. 10 Minutes later he comes back and says No, and that I will have to book it in for 1/2 a day. So I told him that it was only in a few days earlier for a service 2. His reply was along the lines of "so what?". Thanks!

    Never for 1 minute was I trying to get a free diagnostic, hell if he said X needed doing I would have booked it in there and then to sort it. But I don't like booking a car into a garage if I don't know what work they will be carrying out.

    So the problem (found thanks to this forum) was a cracked DISA pack, pretty common fault? 2 minute job to inspect the condition? 2 minutes for a "trained" eye to spot?


    2) After finding the problem, and seeing it looked pretty straight forward I ordered the part from BMW and replaced it myself.

    While replacing the DISA (I took the air box out) I found a HUGE hole in the intake boot. Again a pretty common thing, rubber failing on a 7 year old bmw?

    3) So after all that I thought everything would be ok....

    Wrong!

    On the way back from leeds to where I live (65 miles) the front near side wheel locks up at 50mph, causing the now 3 week old disc brake to turn blue, and my alloys black with a rather strong smell of burning rubber.

    I thought brake checks where part of a service 2?

    Luckily I had AA cover, but was miffed at replacing the front discs/pads for the 2nd time in nearly as many weeks, and the fact it took me nearly 3 hours to do a 1 hour journey.

    4) So a few trouble free months have passed by now, until I find myself asking the question of "where has all my coolant gone??"

    Turns out my radiator has decided it wanted to be a semi circle and use 500ml of coolant per 2 miles (at the end).

    Nice heads up for yet another common fault not mentioned...



    So all that might be just mere coincidence? But I wont be using them again nor recommending them to anyone.

    Hope this helps.
     
     

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    grenvilledodger (16-02-2011)

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    #24
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    Quote Originally Posted by Nathb View Post
    NEVER again will I be using Northwest BMW.
    Before I explain why I will go into some background details. Now I was (at the time/still am I suppose lol) pretty new to BMWs. It is only my second car for a start. With my previous car if any work has needed to be carried out by garages they have always explained or shown me what is wrong. Hell I was even helping the main tech at vauxhall try to diagnose my old cars problems.

    So here is why:

    1) A few days after a service 2 and belt change there was a very loud hissing noise, and the car felt like a 1.0l (it is only a 2.2 but it shouldn't have been that slow )

    So I limped to a local garage to see if they could help me, and they pointed me in the general direction of the problem, but they said they wouldn't be able to do the work if it was specialist part or tool that was required.

    So off I limped to NW Bmw (a good 15 miles away), went into reception and asked the guy if he could spare 2 minutes to have a look at my car (the local guy had narrowed it down to a 10cm space). Wait there he says. 10 Minutes later he comes back and says No, and that I will have to book it in for 1/2 a day. So I told him that it was only in a few days earlier for a service 2. His reply was along the lines of "so what?". Thanks!

    Never for 1 minute was I trying to get a free diagnostic, hell if he said X needed doing I would have booked it in there and then to sort it. But I don't like booking a car into a garage if I don't know what work they will be carrying out.

    So the problem (found thanks to this forum) was a cracked DISA pack, pretty common fault? 2 minute job to inspect the condition? 2 minutes for a "trained" eye to spot?


    2) After finding the problem, and seeing it looked pretty straight forward I ordered the part from BMW and replaced it myself.

    While replacing the DISA (I took the air box out) I found a HUGE hole in the intake boot. Again a pretty common thing, rubber failing on a 7 year old bmw?

    3) So after all that I thought everything would be ok....

    Wrong!

    On the way back from leeds to where I live (65 miles) the front near side wheel locks up at 50mph, causing the now 3 week old disc brake to turn blue, and my alloys black with a rather strong smell of burning rubber.

    I thought brake checks where part of a service 2?

    Luckily I had AA cover, but was miffed at replacing the front discs/pads for the 2nd time in nearly as many weeks, and the fact it took me nearly 3 hours to do a 1 hour journey.

    4) So a few trouble free months have passed by now, until I find myself asking the question of "where has all my coolant gone??"

    Turns out my radiator has decided it wanted to be a semi circle and use 500ml of coolant per 2 miles (at the end).

    Nice heads up for yet another common fault not mentioned...



    So all that might be just mere coincidence? But I wont be using them again nor recommending them to anyone.

    Hope this helps.
    That doesn't sound good at all... I must admit, I don't feel comfortable going back to ask them about the now soaking wet passenger footwell I've got... now that I've read this I don't think I'll bother incase they accuse me of asking for a free diagnostic! I thought they were supposed to be more helpful than that.. Makes me wonder how much actual work went into my Ins 2 also.. I have noticed a lack of fresh grease on the door hinges.. (thought that was a basic thing on any car having a service).

    I am definitely going to try Peter Michaels or Darren Wood next. Ive dried out the footwell today and will monitor closely after the next batch of rain which lets face it won't be far away... If it's coming in at the door then I THINK it's the vapour membrane according to many other articles. At least I can offer that when I approach an Indy in the hope they don't try and charge me for asking their advice...

    Thanks Nathb... I'm sorry about your bad experience but glad you've been able to share it on here with others.
     
     

  8.  
    #25
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    To be honest I have been humming and harring about making such a post on this forum about the level of "customer service" I got from them.

    But now I have read your comments I feel that we possibly aren't the only ones that are not happy with their work?

    Trouble is I found them via this site under "recommended garages", now I'm questioning whether we should see if others have had a similar experience from them and if so maybe remove them from the recommended garages section?
     
     

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    #26
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    Hi, Leigh isn`t too far away from Bolton. I saw an independent BMW dealer called `Brabbs Motor WORKS. http://www.bmwrepairsleigh.co.uk/
    I will certainly be giving them a look. They quoted £140, for replacing corroded rear brake pipes on my 2001 320 CI coupe. According to a thread on hear relating to that issue, it doesn`t seem a bad price.
    When I do use them, I will post on here about the service they provide.
    Keith.
     
     

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    #27
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    Sounds good!

    My service is 1 is due soon.

    I'm contemplating either to have the oil changed at national tyres (circa £50) with castrol edge which is cheaper than you can buy the oil for. Then change the rest myself.

    or try another independent bmw specialists.

    I have kind of lost faith in them?


    or I may even try my local bmw garage.
     
     

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    #28
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    Nath,

    Another possible option, there is a BMW indy, Hillside of Heywood, which is give or take a similar distance from Bolton to what Leigh is.

    I've not used them as yet but will be doing when the need arises. They've been going for donkey years and only touch BM's. I did post a thread on them a while ago which I think received a few positive noises
     
     

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    #29
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    Quote Originally Posted by Nathb View Post
    To be honest I have been humming and harring about making such a post on this forum about the level of "customer service" I got from them.

    But now I have read your comments I feel that we possibly aren't the only ones that are not happy with their work?

    Trouble is I found them via this site under "recommended garages", now I'm questioning whether we should see if others have had a similar experience from them and if so maybe remove them from the recommended garages section?
    Its certainly interesting to hear what others think... I'd encourage as many people as possible to put any experiences both good and bad on here.. in the hope of getting as broad a picture as possible.. I think the subject of experiences with local Indy garages would be of great interest to most users of this site!
     
     

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    #30
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    Quote Originally Posted by kthdex View Post
    Hi, Leigh isn`t too far away from Bolton. I saw an independent BMW dealer called `Brabbs Motor WORKS. http://www.bmwrepairsleigh.co.uk/
    I will certainly be giving them a look. They quoted £140, for replacing corroded rear brake pipes on my 2001 320 CI coupe. According to a thread on hear relating to that issue, it doesn`t seem a bad price.
    When I do use them, I will post on here about the service they provide.
    Keith.
    Cheers Keith... that's in good proximity for me and I will certainly give them a look... This Good Garage Scheme thing looks interesting! I used to to take my Mazda to a garage that was affiliated to that and they really were good.. thanks for broadening the choices!
     
     

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