BMW Madrid Spain

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  1. BMW Madrid Spain 
    #1
    Bimmer Fan
    Car Details
    ashjez's Car Details
    Model of Car:
    520D
    Year of Manufacture:
    2007
    Transmission Type:
    Auto
    Car Body Type:
    Saloon

    Join Date
    Nov 2013
    Location
    Surrey
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    Hello all, I'm new here and all because of a very poor service having had my 2007 520D break down in Spain.

    Basically what happened is that the vehicle went into limp mode about 60 miles North of Madrid and as such, due to the terrain the car was unable to make it up the hills. The limp mode I had would not permit the car to exceed about 20 mph and as for hills, this was a no - no.

    I had the car transported to BMW Madrid and had various diagnostics undertaken at a cost of €920. As I was returning back to the UK, the car had to be left in Spain during this testing. I returned to the UK. Following the tests, I was told that to correct the problems, it would cost more that 9000. At this point, I requested that the car be returned to the UK. This was done.

    On return I would have expected a full report to have been left in the car as to the finding of the diagnostic report, but nothing had been provided. I have contacted BMW Madrid by email requesting this and, to this point, there has been no reply.

    A BMW dealer in the UK says that the diagnostic shall have to be undertaken again. This is crazy and it is also pointed out that BMW dealers between countries do not communicate. Trying to speak to anyone at BMW Madrid has not resulted in anything as they do not speak English and I don't speak Spanish.

    So far, I think that the BMW garage has taken money for nothing and at this moment I am unable to resolve the problems without additional diagnostic being undertaken here in the UK.

    Very poor service from BMW Madrid.

    Comments appreciated on this one. Ta.
     
     

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  3.  
    #2
    Authorised Bimmerforums UK Vendor
    Car Details
    bwchiptune's Car Details
    Model of Car:
    x5
    Year of Manufacture:
    2002
    Transmission Type:
    auto
    Car Body Type:
    estate
    bwchiptune's Avatar
    Join Date
    Jan 2010
    Location
    Hayes west london UB3 1BB
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    I've had the English people that live in Madrid drive there cars to me in the uk so I could repair them

    If you are English and only speak English you have no hope speaking to them
    They all can speak English but they refuse to same as the French

    May advise if you break down in Spain or France find a independent as they will help you more and someone to translate
    If you feel you are not getting what you pay for then get your car back to the uk ASAP and don't leave it there



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  4.  
    #3
    Authorised Bimmerforums UK Vendor
    Car Details
    bwchiptune's Car Details
    Model of Car:
    x5
    Year of Manufacture:
    2002
    Transmission Type:
    auto
    Car Body Type:
    estate
    bwchiptune's Avatar
    Join Date
    Jan 2010
    Location
    Hayes west london UB3 1BB
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    Try sending them a email and use google translater remember when writing we speak backwards compared the the rest of the World


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    PERFORMANCE ECU TUNING(ALL CARS)FOR Bimmerforums MEMBERS
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    ECU REPAIRS & DPF,CAT REMOVAL
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    M5 F10 M6 F12/13 REMAPS £699
    WE HAVE NOW MOVED TO HAYES UB3 1BB
    www.bwchiptune.co.uk
    www.bwautorepairs.co.uk
    www.tuningtools.co.uk
    +44(0)7831 10 30 30
    +44(0)208 561 18 18
     
     

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