Massive Paint Problem 57 plate 5 Series

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  1. Massive Paint Problem 57 plate 5 Series 
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    One of my company cars, 525d in a Maroon Purple colour developed severe scratches only 3 weeks after getting delivery of the car...

    At the time the Dealer, Sandal in Wakefield said that there was a lacquer problem with a batch of cars including ours....

    So we took the car in 3 weeks later and the dealer claimed to no nothing about it at all.... subsequently the chap we spoke to doesnt work there any more...

    BMW UK came out to inspect the car.....eventually...5 months after we complained about the problem and the guy said that the lacquer was hard enough at the time...so the car shouldn't have scratched....which is not suprising as the laquer has probably set in that time.

    But from what I have heard elsewhere this is how long the lacquer has taken to fully go hard since we took delivery of the car..

    Has anyone else experienced this problem and got it resolved????#

    We also have had a brand new 330 saloon in dark blue have the same problem....and Sandal BMW have given it a full re buff and had a specialist come in a re laquer the car... within 3 weeks of taking delivery...yet they will not accept it for the 5 series.

    Scotthall, Leeds would not tell me if there was a problem until they 'saw the car' so.

    Any help would be appreciated if there is a known problem with darker colours on brand new BMW's.

    Matt
     
     

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    Not something I have heard of, are you going to get a second opinion from Scotthalls?
     
     

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    I wouldn't think BMW could wriggle out of this one. I thought they gave a 6 year warranty on paintwork.


    Alan.
     
     

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    Getting a second opinion from Scothall.

    Will keep posted.
     
     

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    Excellent, please do
     
     

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    Quote Originally Posted by killwilly View Post
    I wouldn't think BMW could wriggle out of this one. I thought they gave a 6 year warranty on paintwork.
    Yeah they give something like a 5 year anti-corrosion gaurantee so you should be covered for scratches.
    Be interesting to hear how this turns out.
     
     

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    Quote Originally Posted by naughts View Post
    Getting a second opinion from Scothall.

    Will keep posted.
    Second opinion is definately a good idea, however I am struggling to work out how the scratches have 'appeared'..?

    Ive heard of lacquer peel and cracking...and even basecoat damage due to incorrect paint application.

    But scratches happening on their own?!
    or is the argument here that the paint was too soft and hence the scratches occurred when they should not?

    A paint expert with the right equipment can measure the paints depth and hardness I believe
     
     

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