Hopefully I'm ok posting here cos I have a BMW but my gf's (BMW) Mini Cooper S is the subject. She recently bought a mint red '53 plate from an indie dealer with only 15k miles on the clock - all verified. She had it hand washed while she shopped at the local Tesco. She has a receipt, 'Waves' at Tesco. When she came out she was really upset, the entire car was covered in 'cobweb' type mini-scratches. It was a bright summer's day and it was obvious that the washing action had caused the damage - perhaps grit in the cloths? A few deeper scratches too. She questioned the guy who did it, but he barely spoke English and couldn't help. She got home and we called Tesco. They explained the car wash was nothing to do with them although there is some kind of contract allowing the people to operate in their car parks. We got hold of an area co-ordinator who came to see the car. She had the same people at Tesco wax and polish the bonnet only (with a halford's battery polisher!) but she was also foreign and apparently my gf couldn't get them to do the whole car. In either case the bonnet isn't properly restored. She took the car to a professional bodyshop, and he quoted £300 to "compound polish, buff and wax" the car to restore it. We have called the area manager as it turns out to be a franchise and he wants the same people to 'wax' the whole car. The gf said she had been quoted £300 to get it done properly and he basically scoffed and said that a '53 plate car could have been scratched already etc..... We called the guy who sold us the car and he has said he is happy to give a letter saying the car was prisitine when sold...and that was less than 2 months and 500 miles driving ago. My gut feeling is that we need to get through to the 'Waves' head office and tell them we intend to claim through their Liability Insurance. But, I'm a bit nervous as to chances of success or how long they might drag things out. I'm hoping to push them and say that if they pay up now (and £300 is nothing for a large company) we'll leave it at that, if not, my gf who is a self-employed book keeper, will also start to claim for loss of earnings etc from the time taken chasing this up.
This is all so annoying for me, upsetting for her - she took it to a hand wash to avoid damage that you might get from an auto car wash but the car wash probably would have been better!
Has anybody got any advice....whether that's experience, legal knowledge, ideas about the price of restoring or other ways of doing etc?
Thanks in advance for any help,