Help - BMW Mini damaged by Tesco trolley wash!!

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  1. Help - BMW Mini damaged by Tesco trolley wash!! 
    #1
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    andyg_prs's Car Details
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    Hi,

    Hopefully I'm ok posting here cos I have a BMW but my gf's (BMW) Mini Cooper S is the subject. She recently bought a mint red '53 plate from an indie dealer with only 15k miles on the clock - all verified. She had it hand washed while she shopped at the local Tesco. She has a receipt, 'Waves' at Tesco. When she came out she was really upset, the entire car was covered in 'cobweb' type mini-scratches. It was a bright summer's day and it was obvious that the washing action had caused the damage - perhaps grit in the cloths? A few deeper scratches too. She questioned the guy who did it, but he barely spoke English and couldn't help. She got home and we called Tesco. They explained the car wash was nothing to do with them although there is some kind of contract allowing the people to operate in their car parks. We got hold of an area co-ordinator who came to see the car. She had the same people at Tesco wax and polish the bonnet only (with a halford's battery polisher!) but she was also foreign and apparently my gf couldn't get them to do the whole car. In either case the bonnet isn't properly restored. She took the car to a professional bodyshop, and he quoted £300 to "compound polish, buff and wax" the car to restore it. We have called the area manager as it turns out to be a franchise and he wants the same people to 'wax' the whole car. The gf said she had been quoted £300 to get it done properly and he basically scoffed and said that a '53 plate car could have been scratched already etc..... We called the guy who sold us the car and he has said he is happy to give a letter saying the car was prisitine when sold...and that was less than 2 months and 500 miles driving ago. My gut feeling is that we need to get through to the 'Waves' head office and tell them we intend to claim through their Liability Insurance. But, I'm a bit nervous as to chances of success or how long they might drag things out. I'm hoping to push them and say that if they pay up now (and £300 is nothing for a large company) we'll leave it at that, if not, my gf who is a self-employed book keeper, will also start to claim for loss of earnings etc from the time taken chasing this up.

    This is all so annoying for me, upsetting for her - she took it to a hand wash to avoid damage that you might get from an auto car wash but the car wash probably would have been better!

    Has anybody got any advice....whether that's experience, legal knowledge, ideas about the price of restoring or other ways of doing etc?

    Thanks in advance for any help,
    Andy
     
     

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    #2
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    mark@vorny.co.uk's Car Details
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    Did you ring Tesco store or Head Office ?

    Give their h/o a call, 01992 632222 and ask to speak to press office. State what has happened and that you are going to the local press as their contractors are not being helpful and the public should be warned. Be pleasant and say you are calling to give them the opportunity of resolving, etc, in light of their huge profits they disclosed yesterday.

    You will get a pretty quick resolution.
    2013, Porsche 911 Carrera 4S, PDK, Sports Exhaust, Chrono, etc, etc

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    #3
    RYM
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    Sorry to hear the news

    My first stop would be the Citizens Advice Bureau

    Do you have any recent photo's of the car?

    You need to get your partner signed up on here as there is a WAGS group that has evolved

    If you have photo's with the date on them then that may assist you
     
     

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    #4
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    WAGS lol....

    We have no photos at the detail level to show the before and after. In fact, in the dull light now it's hard to see the damage. But in bright sunshine you can see the damage and it definitely wasn't there before as we have washed it a few times by hand when it's been really sunny and it was mint....
     
     

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    necta87's Car Details
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    dont get quotes from bodyshop for compound cutting. try a valeting company first. i work at a valeting place in essex and we do paint restoration for around £100.
     
     

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    RYM (23-04-2009)

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    #6
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    For an entire car? Surely should be half for a mini
     
     

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    #7
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    Seriously though, what method would a valeter use to restore the finish?
     
     

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    Lesson learnt though...never use any "commoners public" facility. those cobweb like scratches are most likely caused by them using a "broom" like instrument with a sand paper like end...

    Nevermind a supermarket carwash i would never let a so called "valeter" breath on my car...
     
     

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