2006 E90 320d - Lacquer Flaking - Page 2

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    #11
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    Interesting dilemma.

    If the peel was indeed caused by stonechipping then I would be inclined to help out with a contribution, but this is a poorly painted panel to suffer peel, so would feel less inclined to do so.

    But, you will get a perfect bumper, offer him £100 and see what he says ?
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    #12
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    I am not sure that I would want to be coughing up that much money for a repair on a repair that the dealer obviously did not get right the first time.... Looks to me like the laquer did not bond to the paint properly for whatever reason. Surely laquer does not just peel off like that under normal circumstances - even if it had been pebble dashed on the motorway????

    Having said that, if you blow them out (excuse the pun) I think that it will cost you a lot more than £150 to get it put right... If it were me, I think that I would take it higher, to the dealer principle or BMW themselves, if the job were an insurance thing then they would have to guarantee it for at least two years - end of!!!

    What is the paint warranty on them anyway? Three years , or longer???
     
     

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    #13
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    Well £150 + VAT is probably what you would pay down the local sprayshop. Will they guarentee their work and give you a car for 3 days for that money. More than likely a big fat NO.

    I know its out of order what the paint has been like.......but.......if you are going to bite the bullet and get it resprayed, you may as well use them.

    Amos
     
     

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    #14
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    Quote Originally Posted by Lee1 View Post
    He has also said that he would guarentee the repair for 2 years and give me a replacement car for the 3 days that he needs my car.
    Is he saying you will get a better quality job than last time, then? At the same shop, too??

    Funny how it can be guaranteed for 2 years from now, but not 2 years from then.

    I'd kick up a fuss about why it couldn't be guaranteed for that long in the first place. If they have a 2 year guarantee policy, then surely this means you can claim it from them free on said "guarantee"???
     
     

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    #15
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    Well, I have spoken with the body shop manager again this morning and have after a little "negotiation," have managed to get the him to do all the work for £100 inc VAT. Includes stripping back to plastic, primer, paint, lacquer, 3 year guarantee and a Mini Cooper for 3 days.

    Result I think!
     
     

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    mark@vorny.co.uk (17-03-2010)

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    A great result!!! :-)
     
     

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    #17
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    Quote Originally Posted by Lee1 View Post
    Well, I have spoken with the body shop manager again this morning and have after a little "negotiation," have managed to get the him to do all the work for £100 inc VAT. Includes stripping back to plastic, primer, paint, lacquer, 3 year guarantee and a Mini Cooper for 3 days.

    Result I think!

    I had a LOT of problems with a VW bodyshop when I had my Golf. The majorly f#cked up spraying a quater panel 7 times, and the legal process I had to go through to get them to pay for it corrected independantly was unreal.

    If I were in your shoes I would be very p!ssed off, however £100 for it to be resprayed with a hire car and a 3 year warranty is very good so I'd take that offer.

    You could argue it, and get it for free, but their attitude towards you and the repair will probably change.

    It is unfair that you are expected to pay, as stone chips should not cause it to peel like that, but how you go about it is upto you.

    What I found with the VW shop was the more I complained about their shoddy work, the worse the warranty repairs got

    For example....
    First attempt...


    3rd attemp after a bit of complaint from me..... (entire car covered in overspray)


    6th attempt after much complaining....


    So if I were in your shoes I'd hand over the £100 and pretent you're his best mate if you intend to leave your pride and joy with them

    In the end they 'contributed' towards the £450 bill of having THEIR shoddy work fixed elsewere,
    but I was still left £100 out of pocket.

    Amazing how a decent indy could get it spot on first time around....

     
     

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    Lamper (17-03-2010)

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    #18
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    i may be wrong about this but most body shops nowerdays use water based paint!!!! as i under stand it for the base and laquer to bond properly it needs to be forse dryed ie in a bake off oven!!! looks to me like it ether wasnt or for not long enough hens the laquer now peeling, 2pack paint was mutch better
     
     

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